FAQs
FAQs
FAQs
Frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our platform
What features does Outfound offer?
Outfound offers AI-powered lead generation and email outreach tools including: automated lead discovery, AI-generated personalized emails, lead enrichment via multiple premium data providers, real-time email verification, campaign management, and detailed analytics. All designed to help you find and convert high-quality leads efficiently within a single platform.
How accurate is the B2B contact data?
We prioritize quality over quantity. Outfound aggregates data from multiple premium sources and performs real-time verification before you unlock any contact. This ensures high deliverability rates and protects your domain reputation by minimizing bounces.
What kind of support does Outfound provide?
Outfound provides email and chat support for all users. Premium plans include priority support with faster response times. We also offer comprehensive documentation, video tutorials, and onboarding assistance to help you get started quickly and make the most of our platform.
How does Outfound ensure data security and privacy?
Outfound takes data security seriously. We use industry-standard encryption (SSL/TLS) for all data transfers, store data in secure cloud infrastructure, and comply with GDPR and other privacy regulations. Your lead data and campaign information are protected with strict access controls and regular security audits.
What features does Outfound offer?
Outfound offers AI-powered lead generation and email outreach tools including: automated lead discovery, AI-generated personalized emails, lead enrichment via multiple premium data providers, real-time email verification, campaign management, and detailed analytics. All designed to help you find and convert high-quality leads efficiently within a single platform.
How accurate is the B2B contact data?
We prioritize quality over quantity. Outfound aggregates data from multiple premium sources and performs real-time verification before you unlock any contact. This ensures high deliverability rates and protects your domain reputation by minimizing bounces.
What kind of support does Outfound provide?
Outfound provides email and chat support for all users. Premium plans include priority support with faster response times. We also offer comprehensive documentation, video tutorials, and onboarding assistance to help you get started quickly and make the most of our platform.
How does Outfound ensure data security and privacy?
Outfound takes data security seriously. We use industry-standard encryption (SSL/TLS) for all data transfers, store data in secure cloud infrastructure, and comply with GDPR and other privacy regulations. Your lead data and campaign information are protected with strict access controls and regular security audits.
What features does Outfound offer?
Outfound offers AI-powered lead generation and email outreach tools including: automated lead discovery, AI-generated personalized emails, lead enrichment via multiple premium data providers, real-time email verification, campaign management, and detailed analytics. All designed to help you find and convert high-quality leads efficiently within a single platform.
How accurate is the B2B contact data?
We prioritize quality over quantity. Outfound aggregates data from multiple premium sources and performs real-time verification before you unlock any contact. This ensures high deliverability rates and protects your domain reputation by minimizing bounces.
What kind of support does Outfound provide?
Outfound provides email and chat support for all users. Premium plans include priority support with faster response times. We also offer comprehensive documentation, video tutorials, and onboarding assistance to help you get started quickly and make the most of our platform.
How does Outfound ensure data security and privacy?
Outfound takes data security seriously. We use industry-standard encryption (SSL/TLS) for all data transfers, store data in secure cloud infrastructure, and comply with GDPR and other privacy regulations. Your lead data and campaign information are protected with strict access controls and regular security audits.
Pricing questions
Pricing-related questions our customers ask the most
What is your refund policy?
Due to the digital nature of our data, we do not offer refunds for credits that have already been used/revealed. However, for first-time purchases, we offer a satisfaction guarantee: if you're not happy with the results, we can refund the value of your unused credits upon request.
Do you offer custom pricing for agencies and enterprises?
Yes, we offer custom enterprise plans for agencies and large teams with high-volume needs. Enterprise plans include dedicated support, custom integrations, volume discounts on credits, and flexible billing options. Contact our sales team to discuss your specific requirements.
Is there a free trial available?
While we don't offer a free trial, we provide personalized demos. Our team can run a sample analysis based on your specific criteria to demonstrate the match quality and volume. This allows you to verify the results and see the potential ROI before purchasing credits.
How does the credit system work?
Outfound operates on a flexible, credit-based pricing system. Credits are consumed for different actions such as lead discovery, AI email generation, sending, and enrichment, with each action having a specific cost.
For Lead Discovery, our system is designed to be risk-free:
Smart Filtering: We scan thousands of prospects but automatically filter out bad fits for free.
Pay per Unique Domain: Credits are deducted only when we identify a Qualified Company (Domain) that strictly matches your criteria.
Maximize Value: On average, we extract ~2.4 leads per qualified domain. You get all the relevant contacts for that company without paying extra for each individual.
Unused credits never expire, and you can choose between one-time packages or auto-top-up to ensure uninterrupted service.
What is your refund policy?
Due to the digital nature of our data, we do not offer refunds for credits that have already been used/revealed. However, for first-time purchases, we offer a satisfaction guarantee: if you're not happy with the results, we can refund the value of your unused credits upon request.
Do you offer custom pricing for agencies and enterprises?
Yes, we offer custom enterprise plans for agencies and large teams with high-volume needs. Enterprise plans include dedicated support, custom integrations, volume discounts on credits, and flexible billing options. Contact our sales team to discuss your specific requirements.
Is there a free trial available?
While we don't offer a free trial, we provide personalized demos. Our team can run a sample analysis based on your specific criteria to demonstrate the match quality and volume. This allows you to verify the results and see the potential ROI before purchasing credits.
How does the credit system work?
Outfound operates on a flexible, credit-based pricing system. Credits are consumed for different actions such as lead discovery, AI email generation, sending, and enrichment, with each action having a specific cost.
For Lead Discovery, our system is designed to be risk-free:
Smart Filtering: We scan thousands of prospects but automatically filter out bad fits for free.
Pay per Unique Domain: Credits are deducted only when we identify a Qualified Company (Domain) that strictly matches your criteria.
Maximize Value: On average, we extract ~2.4 leads per qualified domain. You get all the relevant contacts for that company without paying extra for each individual.
Unused credits never expire, and you can choose between one-time packages or auto-top-up to ensure uninterrupted service.
What is your refund policy?
Due to the digital nature of our data, we do not offer refunds for credits that have already been used/revealed. However, for first-time purchases, we offer a satisfaction guarantee: if you're not happy with the results, we can refund the value of your unused credits upon request.
Do you offer custom pricing for agencies and enterprises?
Yes, we offer custom enterprise plans for agencies and large teams with high-volume needs. Enterprise plans include dedicated support, custom integrations, volume discounts on credits, and flexible billing options. Contact our sales team to discuss your specific requirements.
Is there a free trial available?
While we don't offer a free trial, we provide personalized demos. Our team can run a sample analysis based on your specific criteria to demonstrate the match quality and volume. This allows you to verify the results and see the potential ROI before purchasing credits.
How does the credit system work?
Outfound operates on a flexible, credit-based pricing system. Credits are consumed for different actions such as lead discovery, AI email generation, sending, and enrichment, with each action having a specific cost.
For Lead Discovery, our system is designed to be risk-free:
Smart Filtering: We scan thousands of prospects but automatically filter out bad fits for free.
Pay per Unique Domain: Credits are deducted only when we identify a Qualified Company (Domain) that strictly matches your criteria.
Maximize Value: On average, we extract ~2.4 leads per qualified domain. You get all the relevant contacts for that company without paying extra for each individual.
Unused credits never expire, and you can choose between one-time packages or auto-top-up to ensure uninterrupted service.
Security questions
Common questions about data privacy and security
How is my data encrypted?
Outfound uses SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Your lead data, campaign content, and account information are protected with industry-standard security measures at all times.
Is Outfound GDPR compliant?
Yes, Outfound is fully GDPR compliant. We provide tools for data export and deletion requests, maintain transparent data processing policies, and ensure all lead data is handled in accordance with European data protection regulations.
Can I control team member access to data?
Yes, Outfound offers role-based access controls. Organization admins can set permissions for team members, controlling who can view leads, run campaigns, manage billing, and access sensitive data. This ensures your team only sees what they need.
How do you protect against unauthorized access?
Outfound uses secure authentication via Clerk, supports API key management for programmatic access, implements rate limiting to prevent abuse, and maintains audit logs of account activity. We conduct regular security reviews to identify and address potential vulnerabilities.
How is my data backed up?
Outfound performs regular automated backups of all data to secure cloud storage. Our infrastructure is designed for high availability with redundancy across multiple data centers, ensuring your data is safe and accessible when you need it.
How is my data encrypted?
Outfound uses SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Your lead data, campaign content, and account information are protected with industry-standard security measures at all times.
Is Outfound GDPR compliant?
Yes, Outfound is fully GDPR compliant. We provide tools for data export and deletion requests, maintain transparent data processing policies, and ensure all lead data is handled in accordance with European data protection regulations.
Can I control team member access to data?
Yes, Outfound offers role-based access controls. Organization admins can set permissions for team members, controlling who can view leads, run campaigns, manage billing, and access sensitive data. This ensures your team only sees what they need.
How do you protect against unauthorized access?
Outfound uses secure authentication via Clerk, supports API key management for programmatic access, implements rate limiting to prevent abuse, and maintains audit logs of account activity. We conduct regular security reviews to identify and address potential vulnerabilities.
How is my data backed up?
Outfound performs regular automated backups of all data to secure cloud storage. Our infrastructure is designed for high availability with redundancy across multiple data centers, ensuring your data is safe and accessible when you need it.
How is my data encrypted?
Outfound uses SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Your lead data, campaign content, and account information are protected with industry-standard security measures at all times.
Is Outfound GDPR compliant?
Yes, Outfound is fully GDPR compliant. We provide tools for data export and deletion requests, maintain transparent data processing policies, and ensure all lead data is handled in accordance with European data protection regulations.
Can I control team member access to data?
Yes, Outfound offers role-based access controls. Organization admins can set permissions for team members, controlling who can view leads, run campaigns, manage billing, and access sensitive data. This ensures your team only sees what they need.
How do you protect against unauthorized access?
Outfound uses secure authentication via Clerk, supports API key management for programmatic access, implements rate limiting to prevent abuse, and maintains audit logs of account activity. We conduct regular security reviews to identify and address potential vulnerabilities.
How is my data backed up?
Outfound performs regular automated backups of all data to secure cloud storage. Our infrastructure is designed for high availability with redundancy across multiple data centers, ensuring your data is safe and accessible when you need it.
Still have questions? See it in action.
Don't just take our word for it. Let our experts run a sample scan for your specific niche so you can judge the data quality yourself.
Still have questions? See it in action.
Don't just take our word for it. Let our experts run a sample scan for your specific niche so you can judge the data quality yourself.
Still have questions? See it in action.
Don't just take our word for it. Let our experts run a sample scan for your specific niche so you can judge the data quality yourself.