Legal

Distance Sales Agreement & Delivery and Refund Policy

Effective date: 19 October 2026

1. Parties

Seller:
Company Name: Sodalis Bilişim Teknolojileri Sanayi ve Ticaret A.Ş.
MERSİS No: 0772173732600001
Address: İzmir Bilişim Vadisi, Gülbahçe Mah. İçmeler Cad. 14/1, İç Kapı No: B05, 35433 Urla / İzmir, Turkey
Tax ID (VKN): 7721737326 · Urla Tax Office
Phone: +90 533 388 24 51
KEP: sodalisbiltek@hs01.kep.tr
Email: support@outfound.ai
Website: https://outfound.ai

and

Buyer:
Any real or legal person who registers on the Outfound platform (the “Platform”) and accepts this Agreement electronically.

2. Subject of the Agreement

This Agreement sets out the rights and obligations of the parties regarding the sale and performance of the monthly subscription plans and add-ons for the digital software service (SaaS) offered through the Platform.

It governs purchases made in Turkish lira by Buyers in Türkiye. Buyers outside Türkiye purchase in US dollars under Section 5.2 of the Terms of Service, with Outfound as the seller and payments processed by iyzico; the rules on renewal, cancellation, plan changes and refunds in this Agreement apply to them in the same way.

3. Service Description

  • The service is a non-physical, fully digital software service (SaaS – Software as a Service).
  • The service covers B2B buyer discovery, contact data enrichment, AI-personalized email generation, email sending and related analytics.
  • Each subscription plan includes monthly usage limits for qualified company discoveries, email drafts and email sends. The limits of each plan are shown on the pricing page and in the pre-information form before payment.
  • No physical delivery is involved.

4. Price and Payment

  • Plan and add-on prices are stated in Turkish lira (TL) per month, VAT included, on the pricing page and in the pre-information form before payment.
  • Payments are processed securely through the iyzico payment infrastructure by credit card. The first period is charged when the subscription starts; each following period is charged automatically to the same card on the renewal date.
  • For this purpose the card is stored by iyzico; card details never reach the Seller.
  • There are no delivery, shipping or additional service fees beyond the amount stated.
  • The Seller may change plan or add-on prices. Any change is notified to the Buyer by email at least 30 days in advance and applies from the first renewal falling at least 30 days after the notice. A Buyer who does not accept the new price can cancel before that renewal and is not charged the new price. The price of a period already paid for never changes.
  • Access to the paid service is not granted until payment is successfully completed.

5. Subscription Term, Automatic Renewal and Cancellation

  • The subscription is monthly and renews automatically every month until the Buyer cancels it. The price stays the same unless it is changed as set out in Section 4.
  • The Buyer can cancel at any time in one step on the plan page of the Platform.
  • Cancellation takes effect at the end of the period already paid for. The Buyer keeps access to the service until then, and no further charges are made.
  • If a renewal payment fails, the subscription becomes past due. For 7 days the Buyer keeps access to the service and the remaining usage limits, and the plan page shows a notice. During that time the Buyer can update the card on the plan page, after which the failed payment is retried. If the payment is not completed within 7 days, the subscription ends and unused usage limits lapse.
  • No refund is made for the period in progress at the time of cancellation, except as set out in Section 10.

6. Usage Limits

  • The period's usage limits are added to the Buyer's account at the start of each period, once payment is confirmed.
  • Usage limits reset at the end of each period; unused limits do not carry over to the next period and are not refunded.
  • Usage limits are part of the service included in the plan; they cannot be bought, sold or transferred separately and have no cash value.

7. Plan Changes

  • Upgrade: the Buyer can upgrade at any time. The price difference for the remainder of the current period is calculated pro rata and charged immediately, and the corresponding pro-rata additional usage limits are added once payment is confirmed. The renewal date does not change; the new plan's price applies from the next renewal.
  • Downgrade: a downgrade takes effect from the start of the next period. The current period is neither charged again nor refunded.

8. Add-ons

Optional add-ons, such as a dedicated IP address, are sold as separate monthly subscriptions at the price shown on the Platform (VAT included). They require an active subscription plan and renew and are cancelled under the same rules as Section 5.

9. Performance (Delivery)

  • Immediately after the payment is confirmed, the period's usage limits are added to the account and the service is available; performance is deemed to begin at that moment. In later periods the usage limits are added when the renewal payment is taken.
  • No physical shipment is made.
  • The Buyer is responsible for ensuring that their internet connection and technical infrastructure are sufficient to use the service.

10. Right of Withdrawal and Its Exception; Refunds

Under Turkish Consumer Protection Law No. 6502 and Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered instantly.

Before payment, the Buyer gives express consent at checkout for performance of the service to begin immediately and acknowledges that, with this consent, the right of withdrawal is lost.

  • No refunds are issued for a period whose performance has begun.
  • If the service cannot be provided at all because of a technical failure attributable to the Seller, the case is reviewed and the fee may be refunded.
  • Duplicate charges caused by a payment processing error are refunded.
  • User-side technical or connectivity issues do not qualify for refunds.

11. Complaints and Disputes

This Agreement is governed by the laws of the Republic of Turkey. Complaints and requests may be sent to support@outfound.ai. Buyers who qualify as consumers may apply to the Consumer Arbitration Committee or Consumer Court of their place of residence within the monetary limits announced by the Ministry of Trade. For commercial buyers the İzmir (Central) Courts and Enforcement Offices, Turkey, have jurisdiction.

12. Effective Date

Before proceeding to payment on the Platform, the Buyer confirms electronically that they have read, understood and accepted this Distance Sales Agreement and the pre-information form; the version and time of that confirmation are stored with the transaction record.

Delivery and Refund Policy

Delivery

  • All services provided by Outfound are digital and non-physical; no physical shipment is made.
  • Delivery is performed electronically: the period's usage limits are added to the account immediately after successful payment.

Cancellation and Refunds

  • Subscriptions can be cancelled at any time in one step; cancellation takes effect at the end of the paid period and stops all future charges.
  • Refunds are not available for a period whose performance has begun, except for the cases in Section 10.

Contact Information

For inquiries regarding delivery, cancellation or refunds:

Email: support@outfound.ai
Phone: +90 533 388 24 51
KEP: sodalisbiltek@hs01.kep.tr
Website: https://outfound.ai/contact

Version: 2026-09-22