Legal
Terms of Service
Effective date: 19 October 2026
Effective date: 19 October 2026
Welcome to Outfound. These Terms of Service ("Terms") govern your use of the Outfound platform, including the website at outfound.ai and the application at app.outfound.ai (collectively, the "Service").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
In these Terms:
"Outfound", "we", "us", "our" means Sodalis Bilişim Teknolojileri Sanayi ve Ticaret A.Ş. (MERSİS No: 0772173732600001; Tax ID (VKN): 7721737326, Urla Tax Office; İzmir Bilişim Vadisi, Gülbahçe Mah. İçmeler Cad. 14/1, İç Kapı No: B05, 35433 Urla / İzmir, Turkey), which operates the Service under the Outfound brand.
"User", "you", "your" means an individual or legal entity using the Service.
"Organization" means a team or company account that may include multiple Users and workspaces.
"Subscription Plan" means a monthly paid plan for the Service (such as Starter, Growth or Scale) as described on the pricing page and in the Service.
"Usage Limits" means the monthly amounts of qualified company discoveries, email drafts and email sends included in a Subscription Plan (or in a trial allowance). Usage Limits are a measure of the service included in a plan; they are not a currency, cannot be bought, sold or transferred separately and have no cash value.
"Lead Data" means business contact and company information generated or surfaced through the Service.
"Campaign" means email sequences created and sent through the Service.
"Customer Content" means any data, text, files, or materials you or your Organization upload to or generate within the Service, including target criteria, prompts, templates, and campaign content.
"Third-Party Services" means services, products, and platforms operated by third parties that integrate with or are used by the Service (for example, authentication, payments, email providers, AI/inference providers).
To use the Service, you must:
Be at least 18 years old;
Have the legal authority to enter into these Terms on behalf of yourself or your Organization;
Use the Service for lawful business-to-business (B2B) purposes only;
Provide accurate and complete registration information and keep it up to date.
The Service is designed for B2B communications. Consumer marketing and B2C email campaigns are not permitted.
You may not use the Service if:
You are located in a country or territory subject to comprehensive trade sanctions or embargoes; or
You are listed on any applicable sanctions or restricted parties list.
You must create an account to use the Service. You are responsible for:
Maintaining the confidentiality of your login credentials;
All activities that occur under your account;
Notifying us promptly at support@outfound.ai of any unauthorized access or suspected security breach.
You agree not to share your login credentials with anyone else. If you are using the Service on behalf of an Organization, you represent that you have authority to do so.
The Service may allow accounts to be associated with an Organization:
An Organization is typically owned and managed by a company or similar legal entity.
Organization owners and admins can:
Invite and remove team members;
Assign and change roles (Owner, Admin, Member, Viewer);
Manage the Organization's Subscription Plan, billing, campaigns, and workspaces;
Access and manage Customer Content created within the Organization.
If you sign up with a business email address or are added to an Organization account, you acknowledge that:
The Organization (not the individual User) is generally deemed the owner of the account and related Customer Content;
The Organization may control your access to the Service and to data you create in that context.
We may suspend or terminate your account or access to the Service (in whole or in part) if:
You violate these Terms or any applicable law;
You engage in fraudulent, abusive, or harmful behavior (including spam complaints, high bounce rates, or abusive content);
You fail to pay amounts owed when due (a failed renewal payment is handled as set out in Section 5.3);
Your account remains inactive for more than 12 months; or
We reasonably believe your use of the Service poses a risk to Outfound, other users, or third parties.
We will, where reasonable, notify you before suspension or termination. In serious or urgent cases (for example, security incidents, severe abuse), we may act without prior notice.
You may stop using the Service at any time and may request account deletion by contacting us at support@outfound.ai or through any self-service options provided in the Service.
Unless otherwise required by law or a separate written agreement:
Deleting your account cancels any active Subscription Plan; fees already paid for the current period are not refunded except as set out in Section 5.8, and unused Usage Limits lapse;
We may retain certain data (for example, billing records, audit logs) as required or permitted by law.
Upon termination or expiry of your account:
Your right to use the Service immediately ceases;
We may delete or deactivate your account and associated Customer Content after a reasonable retention period, except where we are legally required to retain it;
Sections that by their nature should survive (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution) will continue to apply.
Outfound is an AI-powered B2B lead generation and outreach platform that helps you:
Discover leads: Find potential customers based on your target market criteria;
Research companies: Gather intelligence about businesses and their needs;
Verify contacts: Validate email addresses for deliverability;
Personalize outreach: Generate AI-crafted emails and messaging based on company research and your inputs;
Manage campaigns: Send and track multi-touch email sequences (where enabled).
We may add, change, or remove features from the Service at any time. Where changes are material, we will provide notice via email or in-app.
The Service uses artificial intelligence and automation to generate and suggest content, including but not limited to:
Email drafts and subject lines;
Lead scoring and prioritization;
Summaries, insights, and personalization snippets.
You acknowledge and agree that:
AI-generated outputs may be inaccurate, incomplete, or inappropriate and are provided for assistance only;
You are solely responsible for reviewing, editing, and approving all content before sending or using it;
Outfound does not provide legal, compliance, or regulatory advice through AI-generated outputs.
You remain fully responsible for how you use AI-generated content in your business, including compliance with applicable laws and industry rules.
The Service is offered as monthly Subscription Plans. Each plan includes monthly Usage Limits for:
Qualified company discoveries (only companies that match your criteria count towards this limit);
Email drafts (AI-written emails and messages prepared for your contacts);
Email sends through the Service's sending infrastructure.
The current plans, their prices and their Usage Limits are shown on the pricing page and in the Service. Every plan includes shared sending infrastructure. Enterprise plans with custom limits are available by separate written agreement.
Customers in Türkiye: prices are stated in Turkish lira (TL) per month and include VAT at the applicable rate (currently 20%). Payments are processed by iyzico, which stores the card for automatic renewals;
Customers outside Türkiye: prices are stated in US dollars (USD) per month, as shown on the English pricing page, and are paid with a card issued outside Türkiye. Payments are processed by iyzico, which stores the card for automatic renewals, and Outfound issues the invoice. For a business outside Türkiye the Service is an export of services and no Turkish VAT is charged; any tax due in your own country, such as VAT under the reverse-charge mechanism, is yours to account for;
In both cases the first period is charged when the subscription starts and each following period is charged automatically on the renewal date to the payment method you provided. Card details never reach Outfound;
By subscribing you authorize us and the payment provider to charge the monthly fee for your plan, and any add-on you choose, on each renewal date until you cancel;
Price changes: we may change the price of a plan or add-on. We will notify you of a change by email at least 30 days in advance, and the new price applies from your first renewal that falls at least 30 days after the notice. If you do not accept the new price, you can cancel before that renewal and you will not be charged the new price. The price of a period you have already paid for never changes.
A Subscription Plan renews automatically every month until you cancel it. The price stays the same unless it is changed as set out in Section 5.2;
You can cancel at any time in one step from the plan page in the Service;
Cancellation takes effect at the end of the period you have already paid for. You keep access to the Service and your remaining Usage Limits until then, and no further charges are made;
If a renewal payment fails, the subscription becomes past due. For 7 days you keep access to the Service and your remaining Usage Limits, and the plan page shows a notice. During that time you can update your card on the plan page, after which the failed payment is retried. If the payment is not completed within 7 days, the subscription ends and any unused Usage Limits lapse.
Usage Limits are added to your Organization at the start of each period, once payment is confirmed;
Usage Limits reset at the end of each period. Unused Usage Limits do not carry over to the next period and are not refunded;
When a Usage Limit is reached, the related feature cannot be used until the next period begins or you upgrade your plan.
Upgrade: you can upgrade at any time. The price difference for the remainder of the current period is calculated pro rata and charged immediately, and the corresponding pro-rata additional Usage Limits are added once payment is confirmed. Your renewal date does not change, and the new plan's full price applies from the next renewal;
Downgrade: a downgrade takes effect from the start of the next period. The current period is neither charged again nor refunded.
Optional add-ons, such as a dedicated IP address, are sold as separate monthly subscriptions at the price shown in the Service (for customers in Türkiye, in Turkish lira with VAT included; outside Türkiye, in US dollars without Turkish VAT), require an active Subscription Plan, and renew and cancel under the same rules as Section 5.3.
New Organizations may receive a one-time trial allowance on the real product without payment or card details (currently 20 company discoveries and 40 email drafts, with no email sending). Contacts' email addresses and phone numbers remain hidden until you subscribe to a plan. We may change or end the trial allowance at any time; it has no cash value.
Because the Service is a digital service performed instantly, the statutory right of withdrawal does not apply once performance has begun with your express consent, as set out in our Distance Sales Agreement. Fees for a period that has started are not refundable, except where required by law or in the following cases, which we review on request:
Service outages exceeding 24 consecutive hours that are attributable to us;
Verified technical errors attributable to us that prevented the Service from being provided at all;
Duplicate charges caused by a payment processing error.
Any such refund or adjustment will be your sole and exclusive remedy for the applicable issue.
You may use the Service to:
Generate and manage leads for your legitimate B2B business;
Send professional business communications and outreach;
Research companies and contacts relevant to your offerings;
Analyze and optimize your internal sales and marketing processes.
You agree not to use the Service for any of the following:
Email Abuse
Sending spam or unsolicited bulk emails;
Sending emails to purchased lists not generated via Outfound or without a proper legal basis;
Misrepresenting your identity, sender details, or affiliation;
Sending deceptive or misleading content or subject lines;
Sending content that is harassing, discriminatory, defamatory, or otherwise unlawful.
Data Abuse
Scraping, harvesting, or collecting data from the Service for resale or aggregation;
Building or training a competing product or database using data from the Service;
Sharing login credentials or API keys with unauthorized users;
Accessing or attempting to access data belonging to other users or Organizations.
System Abuse
Attempting to bypass Usage Limits, authentication, or security measures;
Interfering with or disrupting the operation of the Service;
Reverse engineering, decompiling, or attempting to extract source code from the Service;
Using automated tools, scripts, bots, or crawlers to access the Service, except via our documented API and within permitted usage limits.
Legal Violations
Violating any applicable law or regulation;
Infringing intellectual property or other rights of any third party;
Harassing, threatening, or harming any person;
Promoting illegal activities or content.
You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to:
CAN-SPAM Act (United States);
GDPR and ePrivacy rules (European Union);
CASL (Canada);
PECR (United Kingdom);
Any other applicable email, marketing, or data protection laws.
This includes, where applicable:
Having a valid legal basis for contacting each recipient (for example, consent, legitimate interest);
Including accurate sender information in your emails;
Providing a clear and effective unsubscribe or opt-out mechanism;
Honoring opt-out and unsubscribe requests promptly (and in any case within 10 business days or as required by law);
Not using deceptive or misleading subject lines or headers.
You understand and agree that you (and/or your Organization) are the sender and controller of your campaigns and Lead Data from a legal standpoint, not Outfound.
To protect the reputation and deliverability of our infrastructure and our users' domains, we may:
Monitor aggregate metrics such as bounce rates, spam complaints, and abuse reports;
Temporarily limit or suspend your ability to send emails or run campaigns if we detect abnormal or abusive patterns;
Require you to remediate list quality, consent practices, or campaign content before re-enabling full functionality.
We may take these actions with or without prior notice where necessary to protect the Service or third parties.
The Service, including its software, user interface, design, documentation, underlying databases, and all related intellectual property rights, is owned by Outfound or its licensors.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms. No other rights are granted.
You retain ownership of your Customer Content, including:
Your account and Organization information;
Target market criteria and pain points you define;
Email templates, sequences, and campaign content you create;
Files and data you upload to the Service.
By using the Service, you grant Outfound a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use your Customer Content solely as necessary to:
Provide, maintain, and improve the Service;
Comply with law and enforce these Terms;
Resolve support issues and security incidents.
Lead Data generated or surfaced through the Service:
Is compiled from publicly available sources and third-party data providers;
May be used by you and your Organization for your internal business purposes in accordance with applicable law;
May not be resold, sublicensed, or redistributed as a stand-alone data product or service;
May also be made available to other Outfound customers (Lead Data is not exclusive to you).
All intellectual property rights in and to the Service's underlying data sets, aggregation, and curation (including our databases and enrichment logic) remain owned by Outfound and its licensors. You receive only a limited license to access and use Lead Data through the Service for your own business use.
If you provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Outfound a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.
Our collection and use of personal data are described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that we will process personal data in accordance with that policy.
You acknowledge that:
Lead Data may contain personal data (for example, work email addresses, names, job titles);
Lead Data is sourced from public and third-party records and may contain inaccuracies or outdated information despite our efforts;
You are responsible for using Lead Data in compliance with applicable data protection and privacy laws, including any obligations related to transparency, lawful basis, and data subject rights.
If required by law (for example, under GDPR), we may enter into a separate Data Processing Agreement (DPA) with you, which will govern our roles and responsibilities as processor and controller for certain types of processing.
We implement industry-standard technical and organizational security measures to protect your data. However, no method of transmission or storage is completely secure.
You are responsible for:
Keeping your login credentials and API keys secure;
Ensuring that any data you export from the Service is stored and handled securely.
We strive to maintain high availability of the Service (for example, 99.9% uptime) but do not guarantee uninterrupted or error-free operation.
We may perform scheduled maintenance from time to time and will, where reasonably possible, notify you in advance.
We provide support via:
Email: support@outfound.ai;
In-app help or knowledge base (where available).
Response times and support offerings may vary based on your Subscription Plan or usage level.
We may update, modify, or remove features of the Service at any time. For significant or material changes, we will provide notice via email or in-app notification.
We may also introduce beta, trial, or experimental features:
Such features are provided "as is" and may be modified or discontinued at any time;
Additional terms may apply and will be presented when you enable or use such features.
THE SERVICE (INCLUDING ALL CONTENT, DATA, AND FEATURES) IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:
MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
ACCURACY, COMPLETENESS, OR RELIABILITY OF DATA OR OUTPUTS.
We do not guarantee that:
Lead Data or analytics are complete, up to date, or error-free;
AI-generated content will be accurate, appropriate, or suitable for your specific use case;
Any specific email deliverability, open rates, response rates, or business results will be achieved.
You are solely responsible for verifying outputs and making business decisions based on your own judgment and independent checks.
The Service may integrate with Third-Party Services (for example, email providers, CRM systems, payment processors, AI providers). We:
Do not control Third-Party Services and are not responsible for their availability, performance, or compliance;
Are not liable for any damages or losses caused by your use of or reliance on Third-Party Services;
May add, change, or remove integrations at any time.
Your use of Third-Party Services may be subject to their separate terms and privacy policies.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
OUTFOUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
Loss of profits or revenue;
Loss of data or loss of use;
Business interruption;
Loss of goodwill or reputational harm;
EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO OUTFOUND IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
The above limitations do not apply to:
Our liability for damage caused intentionally or by gross negligence;
Any liability that cannot be excluded or limited under mandatory law, including consumer protection law and Article 115 of the Turkish Code of Obligations No. 6098.
You agree to indemnify, defend, and hold harmless Outfound and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
Your use of the Service;
Your violation of these Terms or any applicable law;
Your violation of any third-party rights (including privacy or intellectual property rights);
Your email campaigns and their content, including any claims by recipients or third parties;
Any misuse of Lead Data or personal data obtained through the Service.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.
These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of the Republic of Turkey.
You can first contact us at support@outfound.ai with a brief written description of your dispute and your contact information. We will attempt in good faith to resolve the dispute informally within 30 days. This step is optional for consumers and does not limit their right to apply directly to the bodies listed in Section 13.3.
Consumers: Users who qualify as consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) within the monetary limits announced each year by the Ministry of Trade.
Businesses: For all other disputes, the İzmir (Central) Courts and Enforcement Offices have jurisdiction.
We may modify these Terms from time to time. When we make material changes, we will notify you by:
Sending an email to your registered email address; and/or
Displaying a prominent notice within the Service.
The updated Terms will be effective as of the date stated in the notice. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.
These Terms, together with our Privacy Policy, Cookie Policy, and any applicable Data Processing Agreement or order forms, constitute the entire agreement between you and Outfound regarding the Service and supersede any prior or contemporaneous agreements.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications outages, or other events of force majeure.
If you have any questions about these Terms, you can contact us at:
Company: Sodalis Bilişim Teknolojileri Sanayi ve Ticaret A.Ş.
Email: support@outfound.ai
Phone: +90 533 388 24 51
KEP: sodalisbiltek@hs01.kep.tr
Address: İzmir Bilişim Vadisi, Gülbahçe Mah. İçmeler Cad. 14/1, İç Kapı No: B05, 35433 Urla / İzmir, Turkey
These Terms of Service should be read together with our Privacy Policy and Cookie Policy.