Next to text, the support chat takes:
- Files and images: pick them with Attach a file, drag them onto the chat window, or paste a screenshot from the clipboard into the message box. A message takes up to 5 files of up to 10 MB each. Images can be PNG, JPEG, GIF or WebP; files can be PDF, TXT, CSV, XLSX or DOCX.
- Voice messages: start with Record a voice message; Stop recording sends it, Cancel discards it. A recording is at most 2 minutes and is sent by itself when the time is up. Your browser asks for microphone access. The message is transcribed, so the assistant and our team also see it in writing.
- Emoji and GIFs: search for a GIF and send it with one click.
The GIF and Record a voice message buttons show while the message box is empty and nothing is attached. A written message can be up to 2,000 characters.
A screenshot of the problem helps our team understand it faster.