Delivery and Refund Policy

This policy explains delivery, cancellation and refunds for the service provided under the Outfound brand by Sodalis Bilişim Teknolojileri Sanayi ve Ticaret A.Ş. The detailed terms are in the Distance Sales Agreement.

Delivery

• All Outfound services are digital; there is no physical shipment.
• Delivery is electronic: as soon as the payment is confirmed, the plan's usage limits for the period are added to the account and the service is available.
• In later periods, usage limits are added when the renewal payment is received.

Subscription and cancellation

• Subscriptions are monthly and renew automatically every month until cancelled.
• You can cancel at any time in one step from the plan page. Cancellation takes effect at the end of the paid period; you keep the service until then and are not charged afterwards.
• If a renewal payment fails, the service continues for 7 days, during which you can update your card from the plan page. If payment is not completed within 7 days, the subscription ends.

Right of withdrawal and refunds

• Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form. At checkout you expressly consent to the service starting immediately.
• No refund is made for a period whose performance has started.
• If the service could not be provided at all because of a technical failure attributable to us, the case is reviewed and the fee may be refunded.
• Duplicate charges caused by a payment processing error are refunded.
• Refunds are made to the card used for payment, through iyzico; the time it takes to appear depends on your bank.

Contact

For delivery, cancellation or refund requests:
Email: [email protected]
Phone: +90 533 388 24 51
KEP: [email protected]
Address: İzmir Bilişim Vadisi, Gülbahçe Mah. İçmeler Cad. 14/1, İç Kapı No: B05, 35433 Urla / İzmir, Türkiye