Help centre

Emails

AI-personalised emails, previews and templates

How are personalised emails generated?Once the strategy is approved, the Generate Emails page writes a separate draft for each person on the list.
How do I read an email written in another language in my own?Translate in focus mode shows the email's translation next to the original; the email that is sent does not change.
How do I use one list's strategy for another list?Copy a strategy with Copy to another list in the strategy details, or with Start from an existing strategy on the new list.
Is it a problem to write emails with AI?No rule forbids sending AI-written emails; what matters is that the content is relevant and accurate.
What is the email strategy and how is it created?In AI personalization you pick a list, start from your website or an existing strategy, and approve the strategy before emails are written.
Which languages can emails be written in?Pick one of 46 languages with the Generation language picker, and regenerate a single email in another language.
Why do I need to approve emails?Campaigns use only the emails you approved; approve them one by one or with Approve all.

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