If a monthly renewal payment fails, your subscription moves to Payment pending and usage stays open for 7 days. Settings › Plan shows the date.
What to do:
- On Settings › Plan, click Update card and retry.
- Enter a valid card. The payment is retried on it right away.
If it fails again, check the card's limit, expiry date and whether online payments are enabled, or talk to your bank, then try again with another card.
If the payment is not completed within 7 days, the subscription ends. If a first subscription payment or an upgrade payment is declined, your plan and quota stay as they were and you can start again.