Outfound is a digital service: the moment a payment is confirmed, that period's allowances are added to your account. Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal therefore does not apply, and a period that has started is not refunded.
Refunds are made when:
- a payment processing error charged you twice — duplicate charges are refunded;
- the service could not be provided at all because of a technical fault on our side — the case is reviewed and the fee may be refunded.
Refunds go back to the card you paid with, through iyzico; how long it takes to show depends on your bank.
If you do not want to continue, you can cancel your subscription; you keep using it until the end of the period and are not charged after that. Details: outfound.ai/legal/delivery-and-refund-policy