On the sign-in screen you can sign in with email and password, Sign in with Google or Sign in with Microsoft. Passkeys can't be added to an Outfound account, so Sign in with Passkey does not sign you in.
- "Incorrect email or password.": for security, the same message also appears when the address is not registered. Check the address, then use the forgotten password link to get a reset code by email and set a new password.
- If you signed up with Google or Microsoft, you may not have a password; sign in with the same button. You can set a password later on Settings › Account.
- A new device or private window: enter the verification code sent to your email. If it didn't arrive, check your spam folder.
- Two-factor authentication is on: after your password, enter the 6-digit code from your authenticator app. If you can't reach the app, use Use a backup code on the same screen and enter one of the backup codes you saved.
- The page doesn't load or hangs: turn off browser translation, refresh, or try another browser.
If the problem continues, write to [email protected] from your registered email address, including the error message you see.