Help centre

Troubleshooting

Slowness, sign-in, sending and DNS warnings

A reply I received doesn't show in OutfoundReplies are captured through the MX record on the reply subdomain; a missing record, a reply to another address or a new email can stop it showing.
Discovery found very few or no resultsA vague description, a narrow market or criteria that can't be verified produce few results; allowance follows what is delivered.
I can't reach my authenticator app. How do I sign in?On the sign-in verification screen, use Use a backup code and enter one of the backup codes you saved; each code works once.
I can't sign inFor an incorrect email or password message, reset your password; if you signed up with Google or Microsoft, sign in the same way.
I got a "DNS record missing or invalid" warningA verified record was deleted or changed; once you add it back, campaigns resume on their own.
Links in my emails don't workLinks are redirected for tracking; check the link branding record and that the address in the text is correct.
My campaign started but emails aren't going outSending hours, the daily warm-up limit, a pause, a DNS problem or used-up sending allowance are the most common reasons.
Pages are slow or show an errorRefresh, turn off browser translation and extensions, try another browser; if it persists, send us the error message.
Why can't I send emails yet?Sending needs, in this order, billing details, a plan, a verified domain, a sender profile and a campaign with approved emails.

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