Replies to your campaigns land in Outfound first and show in the CRM. A copy of every reply is also forwarded to your own mailbox.
You choose where in the sender profile:
- On Sending › Sender profiles, edit the profile.
- In Forward replies to, enter an email address you really use (for example [email protected]).
If the field is empty, the copy goes to the email address the person who created the profile signs in to Outfound with. To send copies to another inbox, such as a team address, enter it in this field.
In the forwarded email the reply address is the lead, so you can answer straight from your own mail program. For the conversation to show completely in the CRM and for stages to move automatically, answering with Reply in the CRM is better.