To tell whether a charge is really a duplicate, check these first:
- Settings › Invoices: every payment appears as its own row.
- View history on Settings › Plan: subscription starts, renewals, plan changes and add-ons are listed with dates.
Common explanations:
- If you upgraded, you see a separate difference payment next to the monthly fee.
- The Dedicated IP add-on renews separately from the main plan, on its own cycle, so it shows as a separate charge.
- Pending (authorisation) amounts shown by your bank may drop off shortly.
If none of these apply, write the payment date and amount in the support chat. Duplicate charges caused by a payment processing error are refunded to the card you paid with.