Troubleshooting

My campaign started but emails aren't going out

Sending hours, the daily warm-up limit, a pause, a DNS problem or used-up sending allowance are the most common reasons.

Check these in order:

  1. Sending window: is it a sending day and hour in the campaign's timezone right now? Has the start date arrived? On a public holiday, nothing is sent if Pause on holidays is on.
  2. Status: the campaign may be paused. Notifications and the campaign list show the reason.
  3. Daily limit: new domains start at 20 emails a day. If the limit is reached, sending continues the next day; the current limit shows on the domain card.
  4. Domain: check on Sending › Domains or DNS check whether a record has broken.
  5. Sending allowance: your Email sending allowance on Settings › Plan may be used up.
  6. People: blocked addresses, bounced or unsubscribed people are not emailed; people whose email was not approved are not in the campaign.

Emails are spaced out within the window, so it is normal that they don't all go at once. If the problem continues, write to us in the support chat with the campaign name.

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