If two-factor authentication is on, after your password (or after signing in with Google or Microsoft) the Enter verification code screen opens and asks for the 6-digit code from your authenticator app. Resetting your password does not skip this step.
If you can't reach the app:
- Click Use a backup code at the bottom of the screen.
- Enter one of the backup codes you saved when you turned on 2FA in the Backup code field and click Verify. Each code works only once.
If your account offers it, Send a code by email also appears there; the code goes to your account's email address. When you have the app again, switch back with Use your authenticator app.
Once you're in: backup codes can't be generated again. To get new backup codes or connect a new phone, turn 2FA off with Turn off on Settings › Account and back on with Turn on; you get a new QR code and new backup codes.
If no method gets you in, write to [email protected] from your registered email address.